CubeSmart Self Storage - TX Seguin W Kingsbury St

CubeSmart Storage – Shoutout to Gracie ⭐️🌟

Gracie was relentless—in the best way—when it came to following up and confirming that I was still interested in renting a storage unit. I juggle multiple tasks daily and often put myself last, but yesterday, I finally made time to take care of something for me. I expected a light schedule, but my day quickly filled with back-to-back responsibilities. As I began to fall behind, I realized I would be cutting it close to getting to CubeSmart before closing. Gracie remained calm, patient, and completely understanding. She listened without judgment—even when I started rambling about everything going on—and she stayed focused on helping me finish the process. Gracie confirmed the unit size with me in person, walked me through the rental steps, and explained everything clearly—from pricing and available discounts to contract terms. She answered every question I had without rushing me. She handed me a business card with all the key details: my payment due date, late fee policy, unit number, gate code instructions, access hours, and cancellation policy. She also clarified that CubeSmart uses a month-to-month contract and does not prorate mid-month, which helped me understand my commitment clearly. Even though it was already past closing time, Gracie never rushed the process. She stayed professional, courteous, and focused the entire time. Her level of service went above and beyond what I expected. Thank you, Gracie, for your patience, kindness, and outstanding support. You turned a hectic day into a positive experience, and I truly appreciate you going above and beyond. If anyone is interested in Storage Units I would recommend this place before any other location. Mary

Recommended: Yes

Customer service

Grace, was awesome, she explain all the paperwork and policies.

Recommended: Yes